Hem
B2B Sales & Account Management
I fulfilled the role of B2B Sales Lead and Account Manager for the Swedish furniture company Hem, first in NYC and then in LA after staying with the company through my relocation. This role gave me a firsthand understanding of the full furniture lifecycle from the manufacturer's perspective. From product design and manufacturing to procurement, delivery, and client management, I know exactly what happens on the other side of every purchase order a studio sends.
My clients were architecture and design firms, furniture dealers, and end users, and I managed 150+ active accounts concurrently in each territory. While my title was sales and account management, I wore many different hats over the course of my time at Hem, taking on tasks like hiring, onboarding, event planning, program management, and workflow strategy.
Highlights from my time at Hem:
✓ Drove Salesforce workflow enhancements across Sales and CX teams to centralize order communications and improve cross-team visibility, increasing information accessibility and reducing cross-team friction.
✓ Partnered cross-functionally with internal Procurement, Finance, Logistics, and Product teams to enable enterprise-scale delivery and regional expansion.
✓ Planned and executed a NYCxDesign trade event with 550+ trade attendees, significantly boosting brand visibility and quality lead generation.
✓ Independently led two showroom renovation projects, managing contractors, logistics and resale partners, landlord coordination, executive stakeholder alignment, and escalation management from planning through closeout.
✓ Hired and trained my replacement to ensure seamless market handoff during my relocation.
✓ Generated an average of $1.2M in annual revenue, balancing competing priorities and timelines through structured prioritization and resource allocation.
✓ Held in-person meetings with 250+ clients and prospected and nurtured over 400 leads using Salesforce, Asana, and Airtable to track timelines and partner dependencies.
✓ Designed and launched a stock reservation program in collaboration with Hem’s Procurement team, enabling Rivian’s national product rollout and securing $200K+ in new revenue.
✓ Developed a new bulk-order process for Sweetgreen in collaboration with Hem’s Logistics and Product teams, resulting in a $237,345 order.
✓ Launched a Preferred Partners Program to strengthen engagement with high-value accounts and drive retention.