Fractional Operations Managment
for Architecture & Design Studios
Need operations taken off the plate of your busy studio but don’t want or need another full time hire? Need extra type-A hands for a behind-the-scenes task?
Build Your Own Operations Management
Whether you need ongoing support or help with a specific project, across multiple service areas or just one, I structure my services to fit exactly what your studio needs right now.
People Operations
✓ Onboarding & offboarding
✓ Benefits enrollment & open enrollment coordination
✓ Payroll platform management
✓ Employee manual maintenance
✓ HR compliance coordination
✓ Job postings & hiring administration
Finance Operations
✓ Invoice tracking & processing
✓ Accounts payable & receivable monitoring
✓ Timesheet review & reconciliation
✓ Project budget & billing support
✓ Month-end close coordination
✓ Financial reporting to principals & project managers
Systems & Workflow
✓ Auditing existing tools & identifying inefficiencies
✓ Researching, vetting, & implementing new tools
✓ CRM setup & management
✓ Digital file organization & naming conventions
✓ Building SOPs
✓ Software & IT vendor management
Marketing Coordination
✓ Award submission coordination
✓ Vendor & brand collaboration outreach
✓ Public relations contractor coordination
✓ Web design & website management support
✓ Social media & paid ads contractor coordination
✓ Email marketing & automation coordination
Project Operations
✓ Pre-project client communication & contract coordination
✓ New project setup & client onboarding
✓ Ongoing client scheduling & updates
✓ Post-project follow-up & issue resolution
✓ Project hours & timesheet monitoring
✓ Consultant contract & invoice reconciliation
FF&E Procurement
✓ Vendor & trade account management
✓ Purchase order processing & tracking
✓ FF&E budget tracking
✓ Vendor invoice & PO reconciliation
✓ Order tracking, lead time monitoring & issue resolution
✓ Freight & delivery coordination
How I Work
I work as a fractional remote operations manager. Here’s what that looks like in practice.
Remote
I work remotely and asynchronously, connecting via email and whichever video call and messaging platforms you already use. We schedule check-ins that work with your availability, and I provide regular written updates to keep you informed of progress, blockers, and next steps.
Fractional
I work part time with multiple clients instead of full time with one studio, typically 2-3 clients at a time based on the hours each engagement requires. I am intentional about my capacity so every client gets the attention they deserve.
Operations
I manage the behind-the-scenes work that keeps studios running and gives the team more time to design. My focus is entirely on the business and operational side of the studio, not the design work itself.
1099
I work on a 1099 independent contractor basis, meaning no payroll, no benefits, and no overhead associated with a full-time hire. I invoice you for a monthly retainer, handle my own taxes, and we structure the engagement around what your studio actually needs.
Pricing
All engagements are structured as monthly retainers tied to a weekly hours commitment, with additional hours billed at a flat hourly rate. Retainer pricing is outlined in a written proposal following an initial conversation.
Why work with Katelyn?
Katelyn is a seasoned professional with over a decade of experience across multiple sides of the architecture and design industry. She has worked as a client-side project manager on the in-house Built Environments at Rivian, as a commercial interior designer with firms like HOK and WeWork, and as a B2B Sales Lead and Account Manager for the furniture brand Hem.
Head to the About page to learn more.
Who better to help your studio run smoothly behind the scenes than someone whose breadth of experience has translated into a depth of architecture and design industry knowledge?
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